Privacy Policy
Kandy Koated Kustoms LLC
Last updated: June 2026
This Privacy Policy explains how Kandy Koated Kustoms LLC ("Kandy Koated Kustoms," "we," "us," or "our") collects, uses, and shares information about you when you visit kandykoatedkustoms.com (the "Site"), place an order, or contact us. By using the Site, you agree to the practices described here.
1. Information We Collect
Information you give us directly. When you place an order, create an account, fill out our contact form, or sign up for marketing, we may collect:
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Order details and purchase history
- Any message or information you choose to send us
Payment information. Payments are processed by Shopify and its third-party payment providers. Your full payment card number is handled directly by those processors; we do not store complete card details on our servers.
Information collected automatically. When you browse the Site, we and our service providers automatically collect certain information through cookies and similar technologies, including:
- Device and browser type
- IP address
- Pages viewed and links clicked
- Referring website
- Date and time of your visit
2. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the Site, remember your cart, analyze traffic, and improve your experience. As our cookie notice states, accepting cookies means your data may be aggregated with other user data for analytics purposes.
We also use:
- Shopify, which sets cookies necessary to run the store and process orders.
- Analytics tools [e.g., Google Analytics / Shopify Analytics] to understand how visitors use the Site.
- Google reCAPTCHA on our contact form to prevent spam and abuse. Your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.
You can control cookies through your browser settings. Disabling cookies may affect how parts of the Site function.
3. How We Use Your Information
We use the information we collect to:
- Process, fulfill, and ship your orders
- Communicate with you about orders, returns, and customer service requests
- Respond to messages submitted through our contact form
- Send marketing or promotional messages, where you have opted in
- Operate, maintain, and improve the Site
- Detect and prevent fraud, abuse, and security issues
- Comply with our legal obligations
4. How We Share Your Information
We do not sell your personal information. We share information only as needed to run our business, including with:
- Shopify, which hosts our store and processes orders and payments.
- Payment processors, to complete transactions.
- Shipping carriers, to deliver your orders.
- Service providers that help us with analytics, marketing, hosting, and security.
- Legal and safety purposes, when required by law, subpoena, or to protect our rights, customers, or others.
If our business is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Marketing Communications
If you opt in to marketing emails or texts, you can unsubscribe at any time using the link in our emails, by replying STOP to texts, or by contacting us at kandykoatedkustoms99@gmail.com. We will still send transactional messages related to your orders.
6. Data Retention
We keep your information for as long as needed to fulfill the purposes described in this policy, including to complete orders, meet legal and accounting obligations, and resolve disputes. We then delete or anonymize it.
7. Your Rights and Choices
Depending on where you live, you may have rights to:
- Request access to the personal information we hold about you
- Request correction or deletion of your information
- Opt out of marketing communications
- Opt out of the "sale" or "sharing" of personal information (note: we do not sell personal information)
To exercise any of these rights, contact us at kandykoatedkustoms99@gmail.com. We may need to verify your identity before responding. We will not discriminate against you for exercising your privacy rights.
[NOTE TO CLIENT: Indiana's Consumer Data Protection Act is now in effect. If you have meaningful sales to Indiana, California, Virginia, Colorado, or other states with privacy laws — or any EU/UK customers — this section may need state-specific or GDPR-specific language. Confirm with your attorney.]
8. Children's Privacy
The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us at kandykoatedkustoms99@gmail.com and we will delete it.
9. Data Security
We use reasonable administrative, technical, and physical safeguards — along with the security measures provided by Shopify — to protect your information. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
10. Third-Party Links
The Site links to third-party sites and platforms, including our social media pages (Facebook, Instagram, TikTok, YouTube) and our retail partner. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes are effective when posted to the Site with an updated "Last updated" date. Material changes may be communicated through the Site or by email.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at: Kandy Koated Kustoms LLC Email: kandykoatedkustoms99@gmail.com